Book Alarm Service – Business

Cancellation Policy

Arrival Window Your booking time marks the start of a two-hour arrival window. Example: An 8:00 AM booking means the engineer will arrive between 8:00 AM and 10:00 AM. We aim to arrive as close to your booked time as possible, but delays may occur due to traffic, previous jobs, extreme weather, or other unforeseen circumstances. HBET is not liable for any inconvenience, loss, or costs resulting from delays, provided we arrive within the stated window. Access Requirements Someone aged 18 or over must be present for the entire appointment. Safe, unobstructed access to the property and work area must be provided. If the engineer cannot gain access, or the work area is unsafe, the booking will be treated as a no-show (see below). Cancellations & Rescheduling Cancellations or rescheduling must be made at least 24 hours in advance. Changes within 24 hours will incur a 50% charge of the booked service price. If no one is present during the arrival window, the booking will be marked as a no-show and the full fee will apply. Special order parts are non-returnable once ordered. If the booking is cancelled after ordering, you will be charged for the cost of these parts. Bookings are non-refundable once within the 24-hour window before the scheduled appointment. Payment Terms We accept debit/credit card, PayPal, Apple Pay, and Google Pay for online bookings. Payment is due upon completion unless otherwise agreed in writing. HBET reserves the right to request full or partial payment in advance for certain services or materials. Equipment supplied remains the property of HBET until paid for in full. Failure to pay in full may result in late payment charges, recovery costs, and suspension of future services. Scope of Work The service covers only the work agreed at the time of booking. Any additional work requested on-site will be quoted separately and may require a follow-up appointment. HBET reserves the right to decline additional work on the day if it cannot be completed within the allocated time or without the correct materials. Any modifications or alterations to the agreed work after booking will be treated as new work and priced accordingly. Liability & Warranty HBET is not liable for delays, missed appointments, or failure to complete work caused by events beyond our control (including but not limited to traffic, extreme weather, supplier delays, or site access issues). HBET accepts no liability for pre-existing faults, damage, or incompatibi

Contact Details

• Wells, Somerset

  01749595594

  info@h-b-e-t.co.uk