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4. Inadequate Client Call Routing

For client confidentiality and professional image, it’s important that calls are directed efficiently to the correct person or department.

The risk: Small firms or home-based practitioners using personal mobiles or basic call forwarding can appear unprofessional—and may breach confidentiality if calls are misrouted.

The solution: Our auto attendant and smart call routing options ensure callers are always directed discreetly and professionally, even if you’re working from home.

5. Outdated Hardware Ahead of the BT Switch-Off

With the BT PSTN and ISDN switch-off set to complete by 2025, many firms are still relying on systems that are being phased out.

The risk: You could be left without a working phone service—or face rushed upgrades that don’t meet compliance needs.

The solution: HBET provides future-ready VoIP systems designed specifically for legal professionals, helping you transition smoothly before the switch-off deadline.

Don’t Let Your Phones Be a Liability

Compliance, security, and client trust all start with the way your firm communicates. If your current system wasn’t built for today’s legal environment, it’s time to explore an upgrade.

Talk to our team about switching to a solicitor-ready VoIP system that protects your firm, your clients, and your peace of mind.

Contact the Team

5 Compliance Risks Your Current Phone System Might Be Creating

A must-read for law firms still relying on outdated communications.

In the legal profession, confidentiality and compliance aren’t optional—they’re critical. Yet many solicitors and law firms continue to use legacy phone systems that were never built with today’s security, regulatory, or client expectations in mind.

Here are five real compliance risks your current phone setup might be exposing your practice to—and how HBET’s solicitor-ready VoIP solutions can help you eliminate them.

1. Unrecorded or Inaccessible Calls

Under SRA guidance and GDPR rules, it's essential to keep accurate, auditable records—especially when legal advice or client instructions are given over the phone.

The risk: Traditional systems often lack secure, automatic call recording or make it difficult to access and store call history. This can leave you vulnerable in the event of a dispute, complaint, or audit.

The solution: HBET’s VoIP systems offer GDPR & SRA-compliant call recording—securely stored, searchable, and easily retrievable when needed.

2. No Clear Audit Trail for Remote Working

Hybrid and remote working are now standard across many legal practices—but legacy systems weren’t built for this.

The risk: Missed or undocumented calls, mobile call forwarding with no records, and no visibility into when or how calls were handled can all raise compliance concerns.

The solution: With mobile and desktop app access, detailed call logs, and voicemail-to-email with transcription, HBET VoIP ensures solicitors remain compliant wherever they work.

3. Data Storage Outside the UK

Many hosted phone systems store call data or voicemails outside the UK, often unknowingly.

The risk: GDPR requires strict control over where and how client data is stored. If your provider uses overseas servers, your firm may not be fully compliant.

The solution: HBET provides UK-based, secure hosting—keeping your data protected and local.

Take the Next Step—Upgrade to Local, UK-Based VoIP

Ready for secure, compliant, and truly local communications?
Contact HBET—your local VoIP specialists for solicitors and law firms in the South West.